HoroHub ("we," "our," or "us"), based in Indonesia, owns and operates this website (the "Website"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our Website. We are committed to maintaining the confidentiality and security of your information.

1. Information We Collect

You can browse our Website without providing personal information. However, we collect Personal Identifiable Information (PII) when you voluntarily share it with us, including:

• Basic Details: Name, email, phone number, address, gender, date of birth, passwords, and profile photos.

• Identification Numbers: Government-issued IDs (e.g., tax ID, passport, driver’s license) where required.

• Financial Information: Payment details, bank account numbers, transaction history.

• Security & Fraud Prevention: Data for fraud detection and anti-money laundering compliance.

• Marketing & Preferences: Survey responses, feedback, and social media interactions.

• Publicly Available Data: Information from social media, business partners, or public sources.

We may also collect sensitive personal information if you choose to provide it.

2. How We Use Your Information

We do not sell or share your PII with third parties unless:

• You give explicit consent.

• Required to complete a transaction (e.g., processing payments).

• Mandated by law (e.g., legal investigations, fraud prevention).

• Necessary to protect HoroHub’s rights, safety, or property.

Purposes for using PII include:

• Processing orders, payments, and deliveries.

• Providing customer support and responding to inquiries.

• Improving our Website, products, and services.

• Conducting market research and user experience surveys.

• Complying with Indonesian laws and regulations.

• Preventing fraud and enhancing security.

• Facilitating business transfers (e.g., mergers, acquisitions).

For research or analytics, we anonymize data to remove personally identifiable details.

3. How We Collect Information

We gather PII when you:

• Make a purchase or request a service.

• Contact our support team.

• Fill out forms, surveys, or promotions.

• Subscribe to marketing communications.

Additional Collection Methods:

• Cookies & Tracking: We use cookies to analyze website traffic, personalize content, and improve functionality. You can adjust browser settings to block cookies.

• Social Media: Interactions via widgets may collect data per the platform’s privacy policy.

• IP Addresses: Logged for security, troubleshooting, and analytics.

If you share another person’s PII, you confirm they’ve consented to this Privacy Policy.

4. Data Security

We implement technical, physical, and administrative safeguards to protect your PII. However, no online system is 100% secure. You should:

• Use strong passwords.

• Avoid sharing sensitive data via unsecured channels.

• Report suspected breaches to us immediately.

Employees access PII only for job-related purposes and undergo privacy training.

5. Retention & Disposal

We retain PII only as long as necessary for legal, operational, or business purposes. Unneeded data is securely deleted.

6. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect their PII. If accidental collection occurs, we will delete it promptly.

7. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here with the latest revision date.

8. Contact Us

For questions, data requests, or concerns, contact:

Email: [email protected]

Address: Komplek Ruko Roxy Mas Blok E2 No.26, RW.8, Cideng, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10150, Indonesia